I need to make a change to my order, what do I do?
We process our orders quickly, so please email us at firstname.lastname@example.org as soon as possible with the updated information.
What are your policies regarding returns and exchanges?
As we are a small team, we provide exchanges and returns only if your item arrives as faulty. Please contact us at email@example.com with photos of the faulty items and we’ll be in touch.
Click here to know more about our returns policy
Where are you shipping the items from?
To both minimize our ecological footprint and to reach you quicker, we are shipping our items out from our warehouse in California.
Where are they made?
They were designed in LA with Danika and our rad designer Megan McCulloch and produced with Zilingo’s ethical manufacturers in China.
How long will my order take to process?
Your order will need 1-2 days to process, and shipping will depend on your location. Once it has been shipped out you will receive an email confirmation with the tracking number.
Do you deliver internationally?
Yes! Once you’ve placed your order at checkout, and added in your location, you will see shipping costs for your order.
I haven’t received my order yet. What should I do?
Mail us at firstname.lastname@example.org and we will get in touch with our delivery partner to check up on your order.
What is the sizing like for everything?
Please refer to the garment measurements on the product detail page.
Are duties and taxes included in my order?
No, please note that any duties and taxes needed to be settled by you, CBG is not liable for any duties and taxes that occur to you.
The item that I wanted is now sold out, what can I do?
Sorry to hear this but do sign up to our email newsletter to be notified of future product drops. Watch this space!
I would like to make my own fashion label. What to I do?
Reach out to Zilingo with your proposal or send @labelbyzilingo on instagram your ideas.
What is 'Label by Zilingo'?
Label by Zilingo is a one-stop shop for sourcing competitive pricing, procurement, merchandising, quality control, customer care and flexible credit, all done with English speaking staff to cut the errors that come from language barriers. We’ve figured out ways that allow us to source quality, current products at the lowest prices and quantities while also making it an easy experience.
Label by Zilingo’s US launch is the next step in the brand’s expansion following a wildly successful launch on its home turf in Southeast Asia. Reach out if you need help to bring your story and mission to life.